Refund policy
Last Updated: October 29, 2026
At lemme, we want customers to have a clear understanding of our return and refund procedures before making a purchase. This policy explains how return requests are submitted, reviewed, and resolved for orders placed through our online store.
Return Eligibility
Customers may request a return within 30 days of receiving their order.
To be eligible for consideration, items should be unused, in their original condition, and accompanied by their original packaging where applicable. Proof of purchase or an order confirmation may be required.
Some products may be subject to specific return restrictions where permitted by applicable law. Any relevant restrictions will be communicated before purchase where required.
Submitting a Return Request
To request a return, please contact our customer support team at:
Email: alvashaleonardo917@gmail.com
Please include your order number, the item concerned, and a brief explanation of the reason for your request.
If an item arrives damaged, defective, or different from what you ordered, please provide a description of the issue and photographs where available.
Our team will review your request and explain the next steps. Please obtain return instructions before sending any item back.
Return Review
Returned items may be inspected after receipt to determine whether they meet the applicable return conditions.
We will notify you of the result of the review and explain any available options in accordance with this policy and applicable law.
Refund Procedure
Once a return has been reviewed and approved, the refund will generally be issued to the original payment method.
The time required for the refund to appear in your account depends on your payment provider or financial institution.
If an approved refund has not appeared within the expected processing period, please contact us for assistance.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or agreed upon by lemme.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please email alvashaleonardo917@gmail.com.
Include your order number and a description of the issue. Supporting photographs may help us assess the request.
We will review the circumstances and determine an appropriate resolution in accordance with applicable law.
Return Shipping Costs
For returns due to a change of mind, customers are generally responsible for return shipping costs unless otherwise required by applicable law or agreed upon by lemme.
If your request concerns an incorrect, damaged, or defective item, please contact us before arranging return shipping so we can advise you on the appropriate procedure.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Cancellation may not be possible after an order has entered processing or has been dispatched. If cancellation is unavailable, you may request a return in accordance with this policy and applicable law.
Exchanges
Exchange requests depend on product availability and the circumstances of the request. Please contact our customer support team before returning an item for an exchange.
Consumer Rights
Nothing in this policy is intended to exclude or restrict mandatory consumer rights under applicable law.
Contact Information
For questions about returns, refunds, or exchanges, please contact:
lemme Customer Support
Email: alvashaleonardo917@gmail.com